Satisfaction Money Back Guarantee: Our goal is to help you feel your absolute best, which is why we offer a 14-day, money back guarantee. If at any point over a 14-day period of any first time purchase, you decide our products are not right for you, then get in touch as you are protected by a 100% money-back guarantee.

Our satisfaction guarantee ensures a refund – no questions asked – on a single unit purchase of any first-time purchase. In the case of first purchases containing multiple products, a refund on additional products will only be given once the unopened items have been received and approved for restocking.

To process a refund, here’s exactly what you need to do:

• Contact our friendly customer care support members at support@dahhin.com
• Once we receive your enquiry, one of our friendly support team will be in touch to confirm your return and provide you with an address to send any additional ‘unopened’ items.
• If your request is for a single eligible product, then your refund will be processed and an email notification sent.
• If your request is for an eligible purchase containing bulk products, then you will need to return all ‘unopened’ items to the address supplied, along with a print out of your original order confirmation or a note with your name, email address and purchase order number, for identification purposes.
• If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
• Once we receive the items, please allow 48 hrs for our staff to process the return and issue the refund.
• All refunds are processed via the same payment method used to make the purchase.
• Depending on the original payment method, refunds can take up to 5 business days to appear on your statement.

Please note:

• Only unopened items from bulk orders that are approved for restocking will be eligible for a refund, so please make sure they are suitably protected in transit.
• We must receive your refund request within 14 days of the original purchase date.
• The returned items must be received within 7 days from the date of return approval.
• All refunds are processed excluding any shipping costs.
• Marked sale items are not eligible for the money back guarantee.
• Money back guarantee claims will only be valid on the first purchase of any item. Repeat orders will not be refundable under the Dahhin Money Back Guarantee policy.

These guidelines were created to keep you satisfied, and to provide you with greater protection and care than you will likely receive from other stores. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning Dahhin products without complying with our policy will unfortunately deem your transaction non-refundable.